Orders sent to the United States, the United Kingdom, or other countries outside the European Union may incur customs duties, taxes, or import fees. These charges are set solely by the destination country’s customs authorities and must be paid by the recipient. MOSJ Atelier does not control, collect, or cover any of these fees.

Shipping covers the cost of transporting your order from our warehouse in the Netherlands to your address. Customs duties and taxes are government-imposed fees applied when goods enter the destination country. These charges are separate from the product price and shipping cost, and must be paid by the recipient before or upon delivery.

IMPORT DUTIES & VAT

• Orders shipped within the European Union are delivered duty-free.
• Orders shipped outside the EU may be subject to import duties, VAT, or other customs fees depending on the destination country and order value.
• These charges are not included at checkout and are non-refundable.

ESTIMATING IMPORT COSTS

Import duties and taxes are set by local authorities and vary by country. MOSJ Atelier cannot predict or calculate these costs in advance.

SHIPPING FOR NON-EU ORDERS 

Orders shipped outside the European Union are sent directly from our warehouse in the Netherlands. After dispatch, the order is handed over to the local carrier in the destination country for final delivery. Depending on the destination, the courier may:

• Contact the recipient to collect customs charges in advance, or
• Request payment of customs charges upon delivery

UNPAID CUSTOMS FEES 

If customs charges are not paid by the recipient, the shipment may be held by local customs authorities. After a set holding period, the parcel may be considered abandoned.

Important:

• Abandoned shipments cannot be returned to MOSJ Atelier
• Refunds cannot be issued for unpaid customs fees
• Once a shipment enters the destination country, it cannot be recalled or retrieved

RETURNS FOR NON-EU ORDERS 

Non-EU orders follow the same return policy as EU orders. Customers are responsible for all international return shipping costs.