Contact us :)
Send us an email at info@mosjatelier.com or DM us on Instagram @mosj_atelier
We generally respond to all inquiries within one business day.
MOSJ Atelier strives to process and ship orders as quickly as possible. The estimated delivery time is mentioned with the products on the website.
- Orders are shipped to the delivery address provided by the customer. Ensure that the given address is correct and complete to avoid delays or failed deliveries
- MOSJ Atelier uses reliable shipping services to ensure that your order arrives safely and on time.
MOSJ Atelier strives to process and ship orders as quickly as possible. The estimated delivery time is mentioned with the products on the website.
- Orders are shipped to the delivery address provided by the customer. Ensure that the given address is correct and complete to avoid delays or failed deliveries
- MOSJ Atelier uses reliable shipping services to ensure that your order arrives safely and on time.
MOSJ Atelier also ships to international destinations, unless otherwise stated.
Please note that import duties, taxes, and customs fees may apply to international orders. These costs are the responsibility of the customer and may vary depending on the destination country.
MOSJ Atelier also ships to international destinations, unless otherwise stated.
Please note that import duties, taxes, and customs fees may apply to international orders. These costs are the responsibility of the customer and may vary depending on the destination country.
After placing your order, you will receive an order confirmation via email. This confirmation contains the details of your order, including a unique order number.
Once your order has been shipped, you will receive a shipping confirmation containing a tracking number. This allows you to track the progress of your package on the shipping service's website.
After placing your order, you will receive an order confirmation via email. This confirmation contains the details of your order, including a unique order number.
Once your order has been shipped, you will receive a shipping confirmation containing a tracking number. This allows you to track the progress of your package on the shipping service's website.
If you use you tote soo excessively (duh) that the bag gets a bit dirty, no worries, because you can simply wash the bag on hand wash mode and it will be like new again!!
We have full instructions including a video on our instagram page @mosj_atelier
If you use you tote soo excessively (duh) that the bag gets a bit dirty, no worries, because you can simply wash the bag on hand wash mode and it will be like new again!!
We have full instructions including a video on our instagram page @mosj_atelier
We want you to be absolutely happy with your purchase, but if something goes wrong, we're here to help! Here are the key points of our return policy:
- You have 14 days to return an item. Count those days from the moment you receive your order. Unfortunately, we cannot accept returns after this period.
- You handle the return shipping. Make sure the item is neatly packaged and in the same condition as when you received it. If anything goes wrong during the return shipping, you are responsible.
- We charge the return shipping fee (this depends on size of package and country of origin, please e-mail to inform exact amounts). So, you will receive the full amount back minus the shipping costs you paid the first time and the return shipping cost.
Please note: the item must be unused and in its original packaging to be eligible for a return. If you have used or damaged the item or it does not meet these requirements, we unfortunately cannot accept your return.
If you want to return something, please contact us via the contact form on the website. We will provide you with all the details and are happy to assist you further.
We want you to be absolutely happy with your purchase, but if something goes wrong, we're here to help! Here are the key points of our return policy:
- You have 14 days to return an item. Count those days from the moment you receive your order. Unfortunately, we cannot accept returns after this period.
- You handle the return shipping. Make sure the item is neatly packaged and in the same condition as when you received it. If anything goes wrong during the return shipping, you are responsible.
- We charge the return shipping fee (this depends on size of package and country of origin, please e-mail to inform exact amounts). So, you will receive the full amount back minus the shipping costs you paid the first time and the return shipping cost.
Please note: the item must be unused and in its original packaging to be eligible for a return. If you have used or damaged the item or it does not meet these requirements, we unfortunately cannot accept your return.
If you want to return something, please contact us via the contact form on the website. We will provide you with all the details and are happy to assist you further.
If you have any questions or comments, please contact us, via mail at info@mosjatelier.com
We are ready to help and answer your questions :)
If you have any questions or comments, please contact us, via mail at info@mosjatelier.com
We are ready to help and answer your questions :)