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How long do shipment take?

MOSJ Atelier strives to process and ship orders as quickly as possible. The estimated delivery time is mentioned with the products on the website.

Orders are shipped to the delivery address provided by the customer. Ensure that the given address is correct and complete to avoid delays or failed deliveries
MOSJ Atelier uses reliable shipping services to ensure that your order arrives safely and on time.

How long do shipment take?

MOSJ Atelier strives to process and ship orders as quickly as possible. The estimated delivery time is mentioned with the products on the website.

Orders are shipped to the delivery address provided by the customer. Ensure that the given address is correct and complete to avoid delays or failed deliveries
MOSJ Atelier uses reliable shipping services to ensure that your order arrives safely and on time.

Do you ship to International Destinations?

MOSJ Atelier also ships to international destinations, unless otherwise stated.

Please note that import duties, taxes, and customs fees may apply to international orders. These costs are the responsibility of the customer and may vary depending on the destination country.

Do you ship to International Destinations?

MOSJ Atelier also ships to international destinations, unless otherwise stated.

Please note that import duties, taxes, and customs fees may apply to international orders. These costs are the responsibility of the customer and may vary depending on the destination country.

Order Status and Tracking

After placing your order, you will receive an order confirmation via email. This confirmation contains the details of your order, including a unique order number.

Once your order has been shipped, you will receive a shipping confirmation containing a tracking number. This allows you to track the progress of your package on the shipping service's website.

Order Status and Tracking

After placing your order, you will receive an order confirmation via email. This confirmation contains the details of your order, including a unique order number.

Once your order has been shipped, you will receive a shipping confirmation containing a tracking number. This allows you to track the progress of your package on the shipping service's website.

Can I wash my MOSJ?

If you use you tote soo excessively (duh) that the bag gets a bit dirty, no worries, because you can simply wash the bag on hand wash mode and it will be like new again!!

We have full instructions including a video on our instagram page @mosj_atelier

Can I wash my MOSJ?

If you use you tote soo excessively (duh) that the bag gets a bit dirty, no worries, because you can simply wash the bag on hand wash mode and it will be like new again!!

We have full instructions including a video on our instagram page @mosj_atelier

I want to return my MOSJ

You have 14 days to return your order, starting from the day it was delivered to you.

Once we have received your return, your refund will be processed automatically to the same account you used for payment. Please make sure to send the product back in its original, undamaged packaging, as we cannot accept incomplete or defective packaging.

You can register your return via https://mosj-atelier.returnless.com/ and follow the steps in the process. There you can also create your return label, print it, and drop off your package at a local shipping point.

Good to know: if you choose a voucher instead of a refund, you will receive a free return label. Please note that the voucher will only be issued once the return has been processed.